Last updated: 23 August 2026
Every user receives 150 free gems each day, which reset every 24 hours. We recommend translating with the free daily gems before buying any package, so you can confirm Immersio works with the apps and languages you use.
Gem packages are sold through Apple as in-app purchases. Apple is the seller of record, which means Apple handles all refunds — we are not able to issue one ourselves.
To request a refund, visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, choose the purchase and follow the steps. You can also request a refund from the receipt Apple emailed you.
Apple decides the outcome according to its own policies and applicable consumer law. If your refund is approved, the corresponding gems are removed from your balance.
If Apple charged you and the gems did not appear, the app usually resolves this on its own: an unfinished purchase is retried automatically the next time you open Immersio. If they are still missing after reopening the app, email support@getimmersio.com with your User ID (shown in Settings) and we will credit them manually.
If something prevents you from using gems you have paid for, contact us first. We would rather fix the problem than have you go through a refund, and we will help either way.
Nothing on this page limits any refund or cancellation rights you have under the consumer law of the country where you bought the app.