Having trouble with Immersio? We're here to help.
Wait 1-2 minutes after purchase. If gems still don't appear, restart the application and check again.
Immersio needs Screen Recording permission to read on-screen text. Open System Settings › Privacy & Security › Screen Recording, enable Immersio, then quit and reopen the app.
Immersio lives in the menu bar at the top of the screen. Click its icon to bring the toolbar back, or right-click it to quit.
Ensure the text region is clearly visible and not obscured. Try adjusting the selection area.
Check if the overlay is behind the game window. Use ⌘⇧L to toggle click-through mode.
For technical support, refund requests, or other inquiries:
Email Support
Include your User ID (shown in Settings) and describe the issue.
We typically respond within 24-48 hours. Critical issues (payment problems, service outages) are prioritized.